TERMS AND CONDITIONS

Welcome!

These are terms and conditions that govern the use (or “Terms”) govern your use of Sweetlena unless we express those certain terms (and not these) apply, and provide the details of the Sweetlena (“Services”), specified below. 

Please read these terms and conditions carefully before using this Site operated by Sweetlena (“us”, ‘we”, “our”).

Sweetlena’s Services

Our platform provides you with an avenue to shop and buy our unique custom-made cutlery sets and provide services to professional or individuals who want to purchase customized cutlery sets. In order to purchase our products, you’ll be required to create an account with use.

User accounts

As a user of this Site, you will be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the Site, inform us immediately so we may address them accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Conditions of use

By using this Site, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the Site accordingly. Sweetlena only grants use and access of this Site, its products, and its services to those who have accepted its terms.

Privacy policy

Before you continue using our Site, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Intellectual property

You agree that all materials, products, and services provided on this Site are the property of Sweetlena, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Sweetlena’s intellectual property in any way, including electronic, digital, or new trademark registrations.

 Applicable law

By visiting this Site, you agree that the laws of Canada, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Sweetlena and you, or its business partners and associates.

Disputes

Any dispute related that may arise shall be arbitrated in accordance with the laws of Canada. Sweetlena and you consent to exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify Sweetlena and its affiliates and hold us harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

Sweetlena is not liable for any damages that may occur to you as a result of your misuse of our Site.

Sweetlena reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Sweetlena and the user, and this supersedes and replaces all prior agreements regarding the use of this Site.

PRIVACY POLICY

By interacting with us, submitting Information to us, or signing up for any promotions or services offered by us, you agree. Consent to Sweetlena its related corporations and affiliates (collectively referred to herein as “Sweetlena” “us,” “we” or “our”), as well as our respective representatives, collecting, using, disclosing, and sharing amongst themselves your Personal Information, and disclosing such Personal Information to Sweetlena authorized service providers and relevant third parties in the manner outlined in this Privacy Policy.

We value your privacy and it’s our paramount obligation to protect your Information once rendered to us. 

 Collection of personal information 

For the use of our Site, you are likely to provide us with your personal information, including, without limitation, names, email addresses or other information related to your use of the Site.  This information may be collected when you sign into the Site; when you contact us; when you respond to our request for information; or when you submit your personal data to us for any reason. In addition, we may receive information about you from third parties and we shall treat the information in accordance with this Privacy Policy. 

 Use of cookies 

We may use cookies and other similar technologies to collect information about how you use the Site and provide features to you. Cookies are small text files that are stored on browsers or devices by the Site.  

We may also ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.

Use of information 

We use the information we collect for the following purposes:

  1. To provide and improve the services under the Site, address your inquiries, and process your registration;
  2. To monitor the effectiveness of the Site;
  3. To communicate with you and to enable communications between users;
  4. To diagnose or fix technology problems.

Sharing of information and Consent 

We may share your information with our agents, employees or contractors to help provide, understand, and improve the Site.

We can only use or share your information for purposes other than those described in this Privacy Policy with your express consent. 

Storage and processing of information

All information collected through the Site will be stored and processed within Canada.

By registering for and using the Site, you consent to the transfer of information to the Canada, or to any other country in which we maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the Site secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. To help us keep your information safe, we expect you to maintain the secrecy of your unique password and account information.

Data retention

We shall retain personal data collected for a reasonable time frame, which will vary depending on the nature of the data and whether the data may be needed for future legitimate use. 

Your control over information

You may, at any time, edit, update or delete your profile information from the Site. However, when you delete or update information, we follow a process to ensure that the modification or deletion is not accidental or malicious.

SHIPPING, RETURN AND REFUND POLICY

Thank you for visiting and shopping at www.sweetlena.com. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time 

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your order’s shipment, we will contact you via email or telephone.

Shipping rates & delivery

Shipping charges for your order will be calculated and displayed at the check out stage. The available shipping methods are Canada Post.

Delivery delays may occur occasionally. Thus, communication shall be made in the event it happens. 

Shipment shall be worldwide.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties, and Taxes Sweetlena is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibilities (tariffs, taxes, etc.). Damages Sweetlena is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Refund

Sweetlena does not accept returns without valid reason. Any purchase made on the website www.sweetlena.com  can only be returned if the item is defective or incomplete and evidence of the same must be submitted too.

The customer has a period of 7 days after receipt of the order, to inform Sweetlena and return the package for exchange. The customer is obliged to inform Sweetlena customer service by email. Further correspondence and instructions shall be maintained through emails.

All refunds are processed into the original payment method. 

Shipping and delivery fee are not refundable.

Clearance products are considered as final sales and are not eligible for return/exchange.

 DAMAGED, INCOMPLETE OR BAD ITEM (S)

In the unfortunate rare event an item is delivered to the customer in poor condition or is incomplete, the customer must notify Sweetlena Customer Service as soon as possible.

If the order sent by Sweetlena or the order being sent to the customer is lost, has disappeared, or if the customer claims that he / she did not receive the order (despite information such as tracking code and traceability / information given by the delivery person, indicating otherwise), the complaint procedure against the delivery person will begin and the outcome of this procedure will be awaited, before any refund or reshipment takes place.

The buyer must fully cooperate with the complaint’s procedure against the delivery person. If a shipment is missing due to a delivery error (and after the delivery complaint process has been completed), Sweetlena will reimburse the customer or reship the item ordered.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Sweetlena and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Sweetlena. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Sweetlena takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT NOTICE

This website and its content is copyright of Sweetlena – ©Sweetlena 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Contact

For any more information or clarification, don’t hesitate to get in touch with us through the following: –

Email at: info@sweetlena.com

Effective as of this date: 2021-10-06